Return & Exchange Policy

Return and Exchange

 

Stitch Designs will accept all apparel/ scrub uniforms for return with the exception of clearance items and embroidered orders. We are happy to accept your apparel/ nursing uniforms/shoes or accessories for return or exchange within 20 days of receipt of your order. We can only accept items for return that have NOT been worn, laundered, soiled, altered, damaged, labeled, or customized. Items must be in original packaging with any/all tags intact. We will accept returns/exchanges on all footwear/shoes within 10 DAYS OF RECEIPT, PROVIDED THE SHOES HAVE NOT BEEN VISIBLY WORN, SOILED OR DAMAGED. Any returns that do not follow the above specifications will be sent back, without a refund. Shipping charges are not refundable.

 

If your total return credit puts you under a coupon line we are offering at that time, then you will lose the coupon. For example, for a coupon of $20 off a $100 order, if your total order BEFORE shipping is $101.00, and you return an item that costs $20.95, you will lose the $20.00 coupon so your total return credit would only be 95 cents. This also applies for any anyone using a free shipping promotion. If your return credit takes you under the free shipping promotion line, then you will be charged whatever shipping rate is applicable for your order. If you return all of your items then you will have the original ground shipping rate for your order taken off of your order credit. Please take all of this into account before you return your items. One exchange per order will be allowed without incurring re-shipment charges. So, if you are receiving multiple packages for your order, please wait until all are received before making an exchange. 


If you have any questions on return or exchanges for your apparel/nurses uniforms, scrub uniforms or accessories, please feel free to call us!


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Additional Information

  • All orders place after 9AM EST are processed on the NEXT BUSIENSS DAY. This means that if you place an overnight shipping order at 9:30AM on Monday, it will be processed Tuesday morning. If you need your order processed same day, please call us at 843-837-9220 after placing your order and we will see if we can do it for you. Occasionally items will have back-order dates so calling to check availability is wise as well.
  • PLEASE NOTE: There is a 24-48 hour processing time for all orders. The shipping time frames below are the transit times after the order ships.
  • In-Store Pick-Up ( Bluffton, South Carolina): This option is for local customers in the Hilton Head/Bluffton, SC area. Please note that not all items are available for pick up immediately, you will be called when your item(s) are ready for you. Please allow up to one week. Thank you.
  • Tip- To keep your shipping cost lower, try and buy only items from the same BRAND of uniforms, accessories and/or shoes ( for example, all Cherokee items or all Barco items). The majority of the time if you have items from multiple brands in your cart your shipping rate will end up being higher as these items ship from different warehouses. If you have any questions about this please contact us.
  • Also, if you want your item(s) shipped to a PO Box you must choose shipping option "USPS Priority Mail" as UPS and FedEx don't deliver to PO Boxes. If this rule or another rule applies to you, you will receive an error message and be ask to change your shipping selection.